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DEPOSIT SERV REP 1

Job Description

GENERAL SUMMARY:
Researches and corrects non-post for DDA, SAV, SDB, LAS and COD applications.  Coordinated the processing of on us return items, is responsible for processing the charge-back notices.  Reviews Stop Payment Reports for suspect Stop Pays.  Print Interest checks, review deposits made remotely by our business customers, place Reg. CC holds and misc. exception reports. Performs other job-related duties. Processes domestic Collection Items, Reg-CC hold requests, Research requests from the branches.  Safe E Negative Accounts, DDA Consumer Product Exceptions, CIP, TIN Uncertified, and External Transfers.  Port Addenda Maintenance, Returned Debit Cards and IOLTA reporting.  Various customer letters.  All duties are performed on a rotated basis.   
 
RESPONSIBILITIES AND DUTIES:
  1. Provide excellent customer service over the phone, via email and in person to both internal and external customers.
  2. Is responsible for locating and correcting DDA, COD, SDB, LAS and Savings account numbers for all items that non-post and the reconcilement of the account.   
  3. Is responsible for printing, reviewing for accuracy and mailing customer interest checks.
  4. Review of mobile deposits.
  5. Completes research requests for banks and helps resolve service issues for our customers. Requests received by 3:00 should be done the same day.
  6. Processes Domestic Collection Items. 
  7. Other duties as assigned by management.
  8. Regular and reliable attendance.
 
KNOWLEDGE, SKILLS, AND ABILITIES:
  • Knowledge of ITI preferred.  
  • Knowledge of windows-based programs on either an IBM or Macintosh Computer.  
  • Ability to operate a PC with keyboard accuracy and speed.  
  • Ability to provide good customer service and telephone courtesy.   
  • Ability to demonstrate accuracy and efficiency in a fast-paced environment.
  • Ability to work under pressure meeting critical deadlines and have multitask abilities.
 
EDUCATION AND EXPERIENCE:
  • High School or equivalent
  • Accounting and bank experience is preferred.  
  • Must have prior balancing/reconcilement experience and be familiar with internal general ledger systems. 
 
PHYSICAL REQUIREMENTS:
 
Seeing: 75-100%
Must be able to read computer screens and reports
 
Hearing: 75-100%
Must be able to communicate with customers and employees.
 
Standing/Walking: 50-74%                                                             
                                                                                                              
Climbing/Stooping/Kneeling: 0-24%         
            
Lifting/Pulling/Pushing: 0-24%                              
 
Fingering/Grasping/Feeling: 75-100%       
                                                            
 
PHYSICAL DIMENSIONS:
Light Work: Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
 
NOTE: The statements herein are intended to describe the general nature and level, or work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified.  

More Details

Mon - Fri 8am-5pm with rotation 9am-6pm shift

Benefits

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.  Other benefits include:

  • 8 paid holidays
  • 17 PTO days each year for the first five years of employment.  Employees must also complete the 90-day introductory period prior to accruing PTO.
  • New employees will receive 12 hours of paid sick time upon their hire date
  • After five years, 22 PTO days each year
  • Health, dental, prescription drug card, vision, and voluntary life insurance plans
  • Health Savings Account with employer contributions
  • Flexible medical and dependent care spending plans
  • Parental Leave after one year of full time employment
  • 401K plan after 3 months and start of next quarter with employer contributions and profit sharing 
  • Free checking account and basic printed checks
  • Free safe deposit box
  • $15,000 group term life insurance
  • Long term disability insurance
  • Employee Assistance Program
  • Educational Assistance

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at personnel@pinnbank.com or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the EEO KNOW YOUR RIGHTS and PAY TRANSPARENCY STATEMENT.

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Job Details

Role: DEPOSIT SERV REP 1
Employment Type: Full Time
Requisition Number: PIN-0117
Wages: Depends on Experience
Address: 20544 Hwy 370
Gretna, Nebraska, 68028
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