Customer Service
We at Pinnacle Bank believe more important than any motto is our ability to help our customers. If you need assistance, we offer several methods for you to contact us.
Use our secure form to contact us. We'll respond to your question within 2 business hours.
| Service |
Phone |
Hours |
| PinnBank |
800-227-7715 |
Monday thru Friday 7:00 am - 10:00 pm CST
Saturday-Sunday 10:00 am - 6:00 pm CST |
| Consumer PinnPay |
877-903-0619 |
6:00 am - 12:00 am CST Daily |
| PinnBank for Business |
800-789-7156 |
Monday thru Friday 8:00 am - 6:00 pm CST |
| Business PinnPay |
877-903-0619 |
6:00 am - 12:00 am CST Daily |
| Report a Lost/Stolen Visa Debit Card |
800-554-8969 |
24/7 |
| Activate a New Visa Debit Card |
800-708-7119 |
24/7 |
| Report a Lost/Stolen Credit Card |
800-325-3678 |
24/7 |
| Credit Card Balance Inquiry |
800-423-7503 |
24/7 |
If you prefer assistance via email, our customer service email address is CustomerService@pinnbank.com. Please be advised that email is not a secure method of communication and should not be used to provide personal, non-public information such as account numbers, social security numbers, dates of birth, etc.
And, as always, you are free to call your local branch for assistance.
